Refund and Cancellation Policy for SwiperClick
At SwiperClick, we prioritize delivering top-notch services and ensuring customer satisfaction. However, we understand that circumstances may arise where refunds or cancellations are necessary. Below is our detailed policy:
Refund Policy
1. Eligibility for Refunds
Refunds may be granted under the following circumstances:
- The service/product delivered is significantly different from what was promised or advertised.
- Technical issues prevent you from accessing or utilizing the purchased service/product, and these issues cannot be resolved by our team within a reasonable timeframe.
- A duplicate payment was made for the same service/product.
2. Non-Refundable Services
The following services are non-refundable:
- Digital products or services that have already been delivered or accessed.
- Customized solutions or projects completed per client specifications.
- Subscription fees for ongoing services if the cancellation request is received after the renewal date.
3. Refund Request Process
To request a refund:
- Email us at support@swiperclick.com with the subject line “Refund Request.”
- Provide your purchase details, including the order ID, payment receipt, and the reason for the refund request.
- Our team will review your request within 7 business days and provide a resolution.
4. Refund Approval and Processing
- Approved refunds will be processed within 10-15 business days.
- Refunds will be issued using the original payment method unless otherwise specified.
Cancellation Policy
Service Cancellations
- One-Time Services: Orders can be canceled within 24 hours of purchase, provided no work or access has been initiated.
- Subscription Services: Cancellations must be requested before the next billing cycle to avoid being charged for the upcoming term.
How to Cancel
- Email your cancellation request to support@swiperclick.com with the subject line "Cancellation Request."
- Provide your order ID, subscription details, and a reason for cancellation (optional).
- Our team will confirm the cancellation and process any eligible refunds as per our refund policy.
Important Note
- For subscriptions, cancellations will stop future billing, but charges already incurred will not be refunded.
- Once a service is canceled, access to the service/product will be terminated immediately.
Disputes
If you are dissatisfied with the resolution provided, you may escalate the matter by contacting our support team with detailed information regarding your concern.
For further clarification, feel free to contact us at support@swiperclick.com or call our customer service team at 89777 93133.
